Email Support
Send us a message anytime. We typically respond within 1-2 business days with detailed solutions.
support@getliftlens.comHelp Center
Support
Get help with your account, understand features, or report issues. We're here to help you maximize your training.
Priority Response
Include your device type, iOS version, and app version for faster troubleshooting and priority handling.
Usually responds in 24 hours
Common Questions
Quick answers to frequently asked questions
How do I reset my password?
Tap "Forgot Password" on the login screen. Enter your email address and we'll send you a secure reset link. Check your spam folder if you don't see it within a few minutes.
What's the best way to record my workout videos?
For optimal analysis:
- •Record from the side to capture full body movement
- •Ensure good lighting and stable camera position
- •Keep your entire body in frame throughout the exercise
- •Film in landscape orientation when possible
How do I interpret my form scores?
Scores range from 0-100 and reflect your technique quality:
85-100Excellent form - maintain this technique
70-84Good form - minor improvements possible
50-69Fair form - focus on highlighted areas
0-49Needs work - review technique guidance
My video upload failed. What should I do?
Try these troubleshooting steps:
- 1.Check your internet connection strength
- 2.Ensure the video file is under 500MB
- 3.Try uploading over WiFi instead of cellular
- 4.Restart the app and try again
- 5.If issues persist, contact support with error details
How can I track my progress over time?
Visit the Progress tab to see your score history, trends, and improvements. You can filter by exercise type, compare sessions side-by-side, and identify which aspects of your form have improved most.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you with any questions or technical issues.
Contact Support